Refunds & Cancellation Policy

1. Refund Policy 

a. Service-Specific Refunds: Our astrology services, including horoscope readings, consultations, and personalized reports, are non-refundable once the service has been delivered or accessed by the user, especially after a consultation has taken place. 

b. Unsatisfactory Service: If you are dissatisfied with the service provided, please contact our customer support within 24 hours to discuss your concerns. We may, at our discretion, offer a credit or partial refund on a case-by-case basis for services other than post-consultation services.

2. Cancellation Policy 

a. Service Appointments: Scheduled appointments for consultations or readings may be canceled or rescheduled up to 24 hours before the appointment time. Cancellations made after this time frame may result in forfeiture of the appointment fee. 

b. Subscription Services: Users subscribed to recurring services may cancel their subscription at any time. Cancellation requests must be made before the next billing cycle to avoid being charged for the subsequent period. 

c. Refund Processing: Refunds, when applicable, will be processed within 7-15 Business Working Days after approval. The refunded amount may take a few business days to reflect in the user’s account, depending on the payment method and financial institution.

3. Refund Exceptions 

a. Post-Consultation Services: We do not provide any refunds for services conducted after a consultation has taken place. 

b. Irregular Circumstances: In exceptional cases such as technical errors, unavailability of the service, or other unforeseen circumstances, we may issue refunds at our discretion. 

c. Third-Party Services: If a service offered through our website involves third-party providers or platforms, refunds may be subject to their terms and conditions.

4. How to Request Refunds or Cancellations 

a. Users can request refunds or cancellations by contacting our customer support team via email at nadijotish@gmail.com

b. Please provide relevant details such as order/transaction ID, service details, and reasons for the refund or cancellation request to expedite the process.

5. Modification of Policy We reserve the right to modify or update this Refunds and Cancellations Policy at any time without prior notice. Users are encouraged to review this policy periodically for any changes.

6. Contact Us If you have any questions or concerns about our Refunds and Cancellations Policy, please reach out to our customer support team at 9667731488.